Database Access Problems
Due to licensing restrictions, only current members of the Trinity International Community may access these resources from off campus. If you are not, you are welcome to use these resources in the library, but we cannot grant off-campus access.
Username and Password not working?
Make sure that you are you are entering your TIU network login correctly.
If you don't know your Username/Password, visit the Get Your TIU Network Username/Password Page.
You may need to change your password.
Are you starting from a Bookmark?
Be careful about saving databases as bookmarks, since you might save a URL that doesn't work from off-campus. The most reliable way is to connect through the library's website.
Do I need to change my browser settings to get connected?
Set your browser so that it accepts cookies. Both EZproxy and certain databases send cookies to verify that you are an authorized user. If you see an error message related to cookies, your browser might currently be set to disallow cookies.
Try clearing your browser cache. After clearing the cache, close out your browser, reopen it and try logging in again.
Are you seeing "404 Error (Page not Found)" or "Server not Found"?
These are common error messages that occur for a variety of reasons, and may or may not be related to EZproxy. Some possibilities:
- An incorrect URL, outdated link or a missing page
- Some aspect of your network is down or very busy
In some cases, these errors can be resolved simply by clicking the refresh button in your browser.
Are you seeing an error message about a Hostname?
You will get a Hostname Error page when you attempt to access a database that has not been set up for use by EZproxy
To correct this error email email@example.com, please note:
- Name of the resource you were trying to access
- The computer hostname line listed on the error page
Do you use a personal firewall?
Personal firewalls can sometimes cause problems with EZproxy. Make an exception in your firewall and if that doesn't work try temporarily disabling the firewall.
Are you trying to connect from your place of work?
Your workplace may be using a firewall or a proxy server for security reasons. You will need to contact your company’s IT staff for assistance.
Why can I connect to most databases but not all of them?
Some databases only permit a limited number of simultaneous users. If you cannot access one of these databases (Christian Periodicals Index, Grove Dictionary of Music, Historical Abstracts, or International Index to Music Periodicals), please try again later.
Still having problems getting in from off campus?
If you have tried all of the above options and are still having problems, please email firstname.lastname@example.org or call the Library Reference Desk at 847-317-4001